Frequently Asked Questions

Shipping:
We ship domestically (within the U.S.A.) via United States Postal Service (USPS).

USPS Tracking Number issued for each order.

Return Policy:

* * Effective 04/01/2021 * *

Currently, we are not processing returns due to Covid.

We are not accepting returned merchandise mailed back to our facility to protect the safety of our Clients and Team. Please contact us via email or phone prior to placing the order if you have questions about product ingredients and/or sizing, etc. We are happy to answer any questions to assist you in making a decision prior to purchasing.

Thank you for understanding how we are working to help keep everyone safe as possible.

* * Effective 04/01/2021* * Normal Return Policy not in effect until further notice due to Covid * * please see above memo for temporary return policy

Please contact us via email or phone within 7 days of delivery to start the return process; failure to do so will void the return. Once the return process has started, item(s) must be received back within 30 days; failure to do so will void the return. Item(s) that have been used, worn, and/or altered will void the return.

Item(s) must not be used, worn, and/or altered.

Item(s) that have been used, worn, and/or altered will void the return.

Information gathered during the order process will only be used for travel planning, processing orders, and researching orders.

If you provide your email address, you may receive emails periodically. If you choose to no longer receive emails, you can “Opt Out” of emails by emailing us at customer.service@ivamaes.com. Please include the phrase “Opt Out” in the subject line of the email.